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From the President


ISSA International President Keyaan Williams

Change in the ISSA Is Inevitable

We hold elections annually that create an opportunity for new people to serve the association on the International Board of Directors. Although I wanted to continue to serve the ISSA, our members elected a new president to carry on the rich tradition of leadership for the association. The peaceful transfer of power is one of the hallmarks of the United States and many democratic nations throughout the world. Regardless of who you voted for to lead the ISSA, I hope that all members will offer their support and encouragement to the new leadership of the association. Candy Alexander has been a passionate servant of the association and its members for many years. I am confident that she will continue the legacy of leadership that strives to provide the best value and service to our members.

Thank you to everyone who supported me during my time on the board. Serving as president of ISSA international is the hardest job I've ever had! In only 13 months we had some significant and meaningful accomplishments. Terminating the contract with our management company laid the foundation for self-management and long-term success for the ISSA. The change forced us to change the management model used to provide oversight for ISSA vendors. The change also forced us to strengthen operations and governance practices. The transition was difficult. We made some notable mistakes along the way, and our delivery was far from perfect. However, we worked to ensure that the board served the best interests of the ISSA and our membership in everything we did. We also did everything we could to be as transparent as possible about the activities and operations of the International Board.

  • We improved the financial and accounting practices and controls for ISSA, including a focus on fiscal responsibility to ensure we remained financially stable throughout the organization’s transformation.
  • We completed mediation of a contract dispute with the management company that provided positive results for the association. Most important, ISSA avoided lengthy arbitration.
  • We restructured the management of the organization. The structure now provides that the executive director and other units of management are not associated so we can change vendors and service providers without the whole association being thrown into turmoil.
  • We updated and modernized the ISSA bylaws, received consensus about the changes, and provided members an opportunity to vote to adopt the changes.
  • We deployed Office 365 and other technology to improve security, communication, and information management for association business (Special thanks to Alex Wood!).
  • We repaired broken relationships with the chapters, improved HQ-to-chapter communication, and increased engagement with chapter leaders (Special thanks to Roy Wilkinson!)
  • We restructured the global Special Interest Group (SIG) program to provide an additional opportunity for chapters to host targeted events that increase their local influence and income opportunities.
  • We established standard security and privacy practices to provide consistent governance of contracts.

My service as president of ISSA International started with an appointment by the International Board of Directors. I did not have a full term to accomplish everything that I wanted to do, but much was accomplished with limited time. The success of the past year would have been impossible without the help, patience, and dedication of the entire ISSA International Board of Directors, the attorneys who support the association (there were many legal hurdles), our chapter leadership, our members, and vendors. Thank you to everyone who contributed to the transition.

Farewell, and God bless the ISSA!

It's been my distinct honor and pleasure to have served,

~Keyaan Williams

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